Sam Miller

When Apologizing to Customers Hurts More Than It Helps

When Apologizing to Customers Hurts More Than It Helps

Long before technology enabled firms to identify and address service failures in real time, Fred Taylor Jr. earned an unusual nickname from a reporter: “Chief Apology Officer.” At Southwest Airlines, he championed a then-radical idea—don’t wait for customers to complain. Instead, build a team that reaches out first, acknowledges disruptions, and says sorry before frustration…

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Triggered ‘Journalists’ Plan to Give Trump a 1st Amendment Lecture at the WHCD (Per This Whiny Petition) – Twitchy

Next Saturday is the White House Correspondents’ Dinner, and President Trump is scheduled to attend. Predictably, some of the same “journalists” who had no problem with social media outlets banning or suspending anybody with unapproved (truthful) opinions about COVID or Hunter Biden’s laptop will show up to claim that Trump’s a threat to free…

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'90s Sitcom Personality Quiz

’90s Sitcom Personality Quiz

’90s Sitcom Personality Quiz Cellphones and social media make living in the 21st century so stressful that sometimes, you might wish you could disappear into the worlds of your favorite ’90s sitcoms. But what kind of character would you play? Which ’90s sitcom would you want to be in? Tell me in the comments! Source:…

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