Business

A growing share of shoppers are not human. They are AI agents researching, comparing, and increasingly purchasing on behalf of consumers. Recently, OpenAI has pushed ChatGPT deeper into product discovery and merchant apps; Google has launched a universal commerce protocol (UCP) to let AI agents transact across retailers; and Amazon has released tools that let…

There’s often a moment when founders of fast-growth ventures realize they have lost control of the decisions being made around them. Perhaps a pile of money goes missing, they hear an important customer complaint three weeks late, or a well-intentioned manager without guidance makes a hire that doesn’t fit. What’s less understood is why this happens…

Elena* leads a once-innovative logistics firm we’ve studied that we’ll call Virtal Systems.  It’s now struggling to keep pace. “We’re not short of capability,” she explained to us, “we’re weighed down by our own past.” Legacy workflows persist, old assumptions guide decisions, and “the way we’ve always done it” shapes strategy. In a market transformed…

In 2024, Y Combinator’s Paul Graham wrote that Silicon Valley leaders must directly impose their vision on employees—a style of leadership he called “founder mode.” His essay attracted 20 million views on social media and launched dozens of think pieces (including at HBR). Source: Read Full Article

How an Organizational Shift Can Unlock Real Value from a Stalled AI Strategy – SPONSOR CONTENT FROM PUBLICIS SAPIENT Skip to content Source: Read Full Article

Do you know how military conflict might disrupt your business—and to what degree your insurance will make you whole if it does? Since it began in late February, the war in Iran has affected energy access, consumer prices, and supply chain performance, and its impact on business and the world economy will likely be felt…

During the past two decades, many organizations have made meaningful progress in increasing gender diversity on their boards. For example, women now hold a substantial share of board seats for companies in the S&P 500 and the FTSE 100 (the 100 largest companies on the London Stock Exchange). These gains have been driven by sustained…

At work, the human case for empathy is straightforward: Social connection is one of our greatest sources of well-being, and when workers feel it they grow happier and healthier. Research has now made the business case for it equally clear: Employees of empathic companies do better, working harder, collaborating more efficiently, and generating stronger ideas….