Water NSW criticised for ‘appalling’ decision after hundreds of turtles left to die in wetlands | Environment

A leading scientist has criticised an “appalling” New South Wales government agency decision to stop water flowing to wetlands in the state’s north-west, saying it was “absolutely crazy” that researchers had to scramble to save animals buried in drying mud. Guardian Australia reported on Saturday that turtles, waterbirds, frogs and sheep had died after Water…

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US Senator Announces Daughter’s Death At 36

US Senator Announces Daughter’s Death At 36

Democratic Virginia Sen. Mark Warner announced the death of his daughter at the age of 36. Warner’s daughter, Madison, died from long-term complications with juvenile diabetes and other health issues, according to a statement the senator posted to X early Monday. “We are heartbroken beyond words by the passing of our beloved daughter, Madison, 36,…

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When Apologizing to Customers Hurts More Than It Helps

When Apologizing to Customers Hurts More Than It Helps

Long before technology enabled firms to identify and address service failures in real time, Fred Taylor Jr. earned an unusual nickname from a reporter: “Chief Apology Officer.” At Southwest Airlines, he championed a then-radical idea—don’t wait for customers to complain. Instead, build a team that reaches out first, acknowledges disruptions, and says sorry before frustration…

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